Kalra Dental Care

Effective Date: 20 October 2026
Last Updated: 20 October 2026

 

1. Introduction

Kalra Dental Care respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact our clinic, request an appointment, or use our dental services.

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Our website provides information about our dental treatments, clinic facilities, appointment booking options, and other services. By using our website or interacting with our clinic, you acknowledge that you have read this Privacy Policy.

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2. About Kalra Dental Care

 

Business Name: Kalra Dental Care
Address: 3 KA 13, Main Road, Pawan Puri, Opposite Shanti Vihar Apartments, Sardar Patel Colony, Bikaner, Rajasthan 334003, India
Phone: 9829195898
Email: drpuneetkalra21@gmail.com
Website: https://www.kalradentalcare.com/

 

For questions or requests concerning your personal information, you may contact us using the details above.

 

3. Information We Collect

Depending on how you interact with our website and clinic, we may collect the following types of information.

 

3.1 Personal Information

When you contact us or request an appointment, we may collect:

• Name

• Phone number

• Email address

• Preferred appointment date and time

• Details necessary to respond to your enquiry

• Other information you voluntarily provide through our website or communication channels

 

3.2 Dental and Health Information

If you become a patient or request information about dental treatment, we may collect health-related information necessary for appropriate dental care, such as:

• Dental history and relevant medical history

• Symptoms and treatment-related information

• Dental examination findings

• Diagnostic images, reports, or records where applicable

• Treatment plans and clinical records

 

We handle health-related information with particular care and use it only for appropriate clinical, administrative, legal, or other permitted purposes.

Please avoid submitting sensitive health information through general website forms, advertising platforms, or unsecured communication channels unless specifically requested through an appropriate process.

 

3.3 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, depending on the tools and settings in use. This may include:

• IP address

• Browser type and version

• Device and operating system information

• Pages visited and interactions with website features

• Referring website or source

• Date, time, and duration of visits

• General website performance and diagnostic information

 

This information may help us maintain website functionality, understand visitor activity, and improve the user experience.

 

 

3.4 Communication Information

If you contact us by phone, email, WhatsApp, an appointment form, or another communication channel, we may retain relevant communication details to respond to your enquiry, coordinate appointments, and maintain appropriate business records.

 

4. How We Use Your Information

We may use your information for the following purposes:

• To respond to enquiries and requests for information

• To schedule, confirm, manage, or reschedule appointments

• To provide dental consultations and treatment

• To maintain patient records and coordinate follow-up care

• To communicate important information about appointments and services

• To improve our website, services, and patient experience

• To monitor website performance and resolve technical problems

• To protect our clinic, website, patients, and visitors against fraud or misuse

• To comply with applicable legal, professional, and regulatory obligations

• To manage feedback, complaints, and service-related requests

• To conduct marketing and advertising activities where permitted by law and applicable platform policies

 

We do not use personal information for purposes that are incompatible with the reason it was collected unless we have an appropriate legal basis or obtain any consent required by applicable law.

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5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, remember preferences, and measure the effectiveness of marketing activities.

Cookies are small files stored on your device by a website. Depending on their purpose, they may help us:

• Maintain essential website functions

• Understand how visitors use our website

• Measure website traffic and performance

• Evaluate advertising and campaign performance

• Improve website navigation and user experience

 

You may be able to manage cookies through your browser settings or through a consent tool if one is provided on our website. Disabling certain

cookies may affect some website features.

The cookies and tracking technologies actually used may depend on the website configuration and the third-party tools enabled at the time of your visit.

 

6. Google Analytics, Google Ads, and Advertising Technologies

We may use Google services or other analytics and advertising tools to understand website activity, measure advertising performance, and improve our marketing campaigns.

 

Depending on the tools configured, these services may use cookies, device identifiers, or similar technologies to collect information about website interactions and ad engagement.

 

Advertising measurement may help us understand whether visitors interact with our website or contact the clinic after seeing an advertisement.

We aim to configure these tools in accordance with applicable privacy requirements and the relevant service providers' policies. Where required, we will seek consent before enabling non-essential cookies or tracking technologies.

 

Health-related information: We do not intend to send identifiable patient health information, dental records, treatment details, or other sensitive health information to advertising platforms for targeted advertising. We do not use sensitive health information to create advertising audiences in ways prohibited by applicable law or platform policies.

 

Google and other third-party providers may process information according to their own privacy policies. Please review the relevant provider policies for further information about their practices.

 

7. WhatsApp and Other Communication Channels

We may offer WhatsApp, telephone, email, or other communication options to make it easier for you to contact Kalra Dental Care.

If you contact us through WhatsApp or another third-party service, your communication may also be subject to that provider's privacy policy and terms.

 

We use the information you provide to respond to your enquiry, assist with appointment coordination, and communicate relevant clinic information.

Please do not share unnecessary sensitive health details through general messaging channels. For clinical matters requiring confidential information, contact the clinic to determine an appropriate communication method.

 

8. How We Share Information

We do not sell your personal information to third parties.

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We may share information in limited circumstances, including the following.

 

8.1 Service Providers

We may share relevant information with trusted service providers that support our operations, such as website hosting providers, IT support, appointment management systems, email providers, and technical service providers.

 

These parties should access information only as necessary to perform their services and subject to appropriate contractual, security, and confidentiality arrangements where applicable.

 

8.2 Healthcare and Clinical Purposes

Where necessary and appropriate, information may be shared with dental or healthcare professionals, diagnostic service providers, laboratories, or other care-related providers involved in your treatment, subject to applicable law and professional confidentiality obligations.

 

8.3 Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, a court order, a valid legal request, or a relevant regulatory obligation.

 

8.4 Protection of Rights and Safety

We may disclose information where reasonably necessary to investigate suspected fraud, address security incidents, protect the rights or safety of individuals, or enforce our legal rights.

 

8.5 Business Transfers

If our business or certain business assets are reorganised, transferred, or acquired, relevant information may be handled as part of that process, subject to applicable privacy requirements.

 

We do not authorise third parties to use patient health information for their own unrelated marketing purposes.

 

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing dental care, managing appointments, maintaining appropriate records, resolving disputes, and meeting legal or professional obligations.

 

Patient and clinical records may need to be retained for periods required by applicable laws, professional standards, or legitimate clinical recordkeeping requirements.

 

When information is no longer required, we will take reasonable steps to delete it, securely dispose of it, or anonymise it, subject to applicable legal and operational requirements.

 

Actual retention periods may vary according to the type of information and the purpose for which it is maintained.

 

10. Data Security

We take reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

 

These measures may include access restrictions, secure systems, appropriate staff practices, and safeguards provided by our service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, and you should take reasonable precautions when sharing information online.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

 

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about personal data we hold about you

• Request access to your personal information

• Ask us to correct inaccurate or incomplete information

• Request deletion of information where deletion is legally permissible

• Withdraw consent where processing relies on consent

• Raise concerns about how your information is handled

• Submit a privacy-related complaint or request

Some information, particularly clinical records or information required for legal and professional purposes, may need to be retained even if you request deletion.

 

To exercise your rights, contact us at drpuneetkalra21@gmail.com or call 9829195898. We may need to verify your identity before processing a request.

 

We aim to respond within the time required by applicable law.

 

12. Children's Privacy

Kalra Dental Care provides dental services to children as well as adults. We handle children's personal information with appropriate care and in accordance with applicable laws.

Where required, we obtain consent or authorisation from a parent, guardian, or other legally authorised person before collecting or processing a child's information.

 

Parents or guardians who have questions about a child's information may contact us using the details provided in this policy.

 

Our website is not intended to encourage children to submit personal information independently where parental or guardian involvement is legally required.

 

13. Third-Party Websites and Services

Our website may contain links to third-party websites, maps, social media platforms, online booking services, or other external services.

These third-party websites and services operate independently and may have their own privacy policies and practices. We are not responsible for their privacy practices, security, or content.

 

We encourage you to review the applicable privacy policy before providing personal information to any third-party service.

 

14. International Data Processing

Some website, analytics, communication, or hosting providers may process information on servers located outside your state or country.

Where personal information is transferred or processed across borders, we will take steps required by applicable law and our relevant service arrangements.

 

The safeguards available may depend on the service provider, the location of processing, and the nature of the information involved.

 

15. Marketing Communications

We may contact you about appointment confirmations, scheduling changes, treatment-related coordination, or other communications relevant to your enquiry or care.

 

We may also send promotional or marketing communications where permitted by applicable law and where any required consent has been obtained.

 

You may request that we stop sending optional promotional communications by contacting us. This will not prevent us from sending essential service communications where appropriate.

 

We do not intend to use sensitive health information to personalise advertising in ways prohibited by applicable law or advertising platform policies.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, data handling practices, technology, or applicable legal requirements.

 

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or seek consent for material changes.

 

We encourage you to review this page periodically to remain informed about our privacy practices.

 

17. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Kalra Dental Care

 

Address: 3 KA 13, Main Road, Pawan Puri, Opposite Shanti Vihar Apartments, Sardar Patel Colony, Bikaner, Rajasthan 334003, India

Phone: 9829195898

Email: drpuneetkalra21@gmail.com

Website: https://www.kalradentalcare.com/

 

Please describe your request clearly so we can identify the information or concern involved and respond appropriately.

 

18. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable Indian laws and regulations concerning privacy, personal data protection, healthcare records, and electronic communications, as applicable to our activities.

 

Nothing in this policy limits any privacy rights that cannot lawfully be restricted.

Privacy Commitment

 

Kalra Dental Care is committed to treating patients and website visitors with respect, protecting personal information with reasonable care, and using information responsibly to support dental services and clinic operations.